Privacy Policy

Information We Collect

We may collect the following categories of information, depending on how you interact with us.

Personal and contact information: Your name, email address, telephone number, mailing address, and other information you voluntarily provide through our website, registration forms, telephone calls, emails, or text messages.

Program and service information: Information necessary to respond to requests for spiritual wellness support, Veteran and caregiver services, care coordination, referrals, appointments, and community programs.

Sensitive information: Where appropriate and necessary for a requested service, we may receive health-related information, caregiving circumstances, spiritual preferences, or other sensitive personal information. We seek to limit collection to information reasonably necessary for the relevant service.

Website usage information: Our website and authorized service providers may collect technical information, such as IP addresses, browser types, device information, pages visited, and cookies or similar technologies, where implemented.

Communications information: We may maintain records of inquiries, appointment requests, consent preferences, correspondence, and communications with our organization.

How We Use Your Information

We use personal information for legitimate organizational and service-related purposes, including:

• Responding to inquiries and providing requested services.
• Scheduling appointments, consultations, and follow-up communications.
• Coordinating authorized referrals and connections to qualified professionals and community resources.
• Managing program registration, administration, and service delivery.
• Sending service-related emails, appointment reminders, and authorized SMS messages.
• Processing payments, where applicable.
• Improving our website, programs, and administrative operations.
• Maintaining appropriate records, protecting against fraud, and fulfilling applicable legal obligations.

We do not use sensitive personal information for unrelated marketing without an appropriate legal basis or authorization.

SMS and Telephone Communications

If you voluntarily provide your mobile telephone number and agree to receive text messages, Healing Hearts may send you SMS messages relating to appointments, consultations, requested services, program updates, or other communications covered by your consent.

Marketing or promotional text messages will be sent only where we have obtained any consent required by applicable law.

SMS consent is not a condition of purchasing services or participating in programs.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance. Message frequency varies, and message and data rates may apply.

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with authorized messaging service providers solely to deliver messages on our behalf, subject to appropriate confidentiality and security obligations. We may also disclose information when required by law.

Please see our SMS Messaging Policy for additional details.

Information Sharing and Disclosure

We do not sell your personal information.

We may disclose information in the following circumstances:

Authorized service providers: To vendors that support website hosting, scheduling, communications, payment processing, and other administrative functions, subject to appropriate safeguards.

Care coordination and referrals: To participating healthcare professionals, behavioral-health providers, or community partners when you authorize the disclosure or when another lawful basis permits it.

Legal and safety obligations: When disclosure is required by applicable law, a valid legal process, or an applicable obligation concerning health or safety.

Organizational operations: Where necessary for legitimate organizational purposes, subject to applicable privacy requirements.

We limit disclosures to information reasonably necessary for the relevant purpose.

Health-Related and Sensitive Information

We recognize that individuals requesting Veteran wellness services, caregiver support, spiritual wellness services, or care coordination may share sensitive personal information.

We take reasonable measures to protect that information and restrict access to authorized personnel who require it to perform their responsibilities.

Where the Health Insurance Portability and Accountability Act (HIPAA) applies to a particular service, entity, or relationship, the applicable HIPAA requirements and any required Notice of Privacy Practices govern the relevant protected health information.

This website Privacy Policy does not replace a required HIPAA Notice of Privacy Practices.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support functionality, understand website usage, and improve visitors' experiences.

Where these technologies are implemented, you may be able to manage cookies through your browser settings or any consent controls provided on the website.

Third-party services integrated into our website may have their own privacy practices.

Data Security and Retention

We implement reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we maintain.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by applicable laws, professional obligations, or legitimate recordkeeping needs. When appropriate, information is securely deleted or de-identified.

Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw certain consents, update your communication preferences, or opt out of marketing communications.

Some information may need to be retained to comply with legal, contractual, or professional obligations.

To submit a privacy request, contact us at admin@healingheartsserenitysanctuary.com.

Children's Privacy

Our website is not intended to collect personal information directly from children under 13 without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

Any services involving minors will be subject to applicable consent, confidentiality, and professional requirements.

Third-Party Websites

Our website may contain links to external organizations, healthcare providers, government resources, scheduling platforms, or other websites.

We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or legal obligations.

Any updates will be posted on our website with a revised effective date. Material changes will be communicated when required by applicable law.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact: